Inbound Call Center Representative

<strong>About Park Core Grou<br><br></strong>Park Core Group delivers parking management, valet services, and vehicle coordination for a variety of properties and events. Our customer service teams help support drivers, guests, and clients with parking-related assistance.<br><br>Position Summary<br><br>We are searching for a professional and customer-focused Inbound Call Center Representative to assist customers with parking service inquiries and support operational coordination in Atlanta.<br><br>Key Responsibilities<br><br><ul><li>Answer inbound calls from customers regarding parking services and locations.</li><li>Provide clear information about parking procedures, access, and assistance.</li><li>Document customer inquiries and service requests.</li><li>Route calls or issues to appropriate supervisors or teams.</li><li>Maintain accurate records of calls and service interactions.</li><li>Deliver professional and courteous customer service at all times.<br><br></li></ul><strong>Qualifications<br><br></strong>Minimum requirements<br><br><ul><li>High school diploma or GED required.</li><li>Strong communication and phone etiquette skills.</li><li>Basic computer and data entry abilities.</li><li>Ability to handle multiple calls in a professional manner.</li><li>Previous call center or customer service experience is a plus but not required.<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Competitive hourly pay.</li><li>Paid training.</li><li>Flexible scheduling options.</li><li>Opportunities for advancement within operations.</li><li>Employee recognition programs.</li><li>Health insurance, 401(k), and paid time off may be available based on employment status and company policy.</li></ul>