IT Support Specialist — Google Cloud, Microsoft 365 & Salesforce | Remote

<h2 dir="ltr">About the Role</h2> <p dir="ltr">We're looking for an IT Support Specialist to provide hands-on IT support for a small business, with a focus on website support, security validation, and platform connectivity. You'll be the go-to person keeping third-party integrations running smoothly and ensuring core business platforms — Google Cloud, Google Workspace, Microsoft 365, Teams, and Salesforce — stay securely connected and functioning. If you're comfortable troubleshooting across a varied tool stack and want a role with real day-to-day impact on a small business's operations, this is built for that.</p> <h2 dir="ltr">What You'll Do</h2> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Provide support for third-party website issues, updates, and integrations</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Conduct security validation and ensure ongoing compliance across connected platforms</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Configure and maintain connections between platforms and services (Google Cloud, Google Workspace, Microsoft 365, Teams, Salesforce)</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Troubleshoot and resolve IT support requests related to the tools and platforms in use</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Proactively identify and address connectivity or security issues before they impact the business</p> </li> </ul> <h2 dir="ltr">What You Bring</h2> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Experience with Google Cloud Platform (GCP) and Google Workspace</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Knowledge of Microsoft 365 and Teams</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Experience with Salesforce</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">General IT support skills, including platform connectivity and security validation</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Strong troubleshooting skills across a varied, multi-platform tool stack</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Ability to work independently and communicate clearly with non-technical stakeholders</p> </li> </ul> <h2 dir="ltr">Why This Role</h2> <ul> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Broad platform exposure: Work hands-on across Google Cloud, Microsoft 365, Teams, and Salesforce, not a single narrow tool</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Real ownership: Directly support a small business's core operational infrastructure</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Security-focused: Meaningful responsibility for validation and compliance, not just break-fix tickets</p> </li> <li dir="ltr" aria-level="1"> <p dir="ltr" role="presentation">Flexible engagement: Remote-friendly support role</p> </li> </ul> <h2 dir="ltr">How to Apply</h2> <p dir="ltr">Ready to bring your multi-platform IT support expertise to a small business that needs it? Apply through Toptal here: